Technical Support Engineer – Voice

0 - 3 Years
Chennai

Job Description

We are hiring Technical Support Engineer for one of our Prestigious client which isa cyber security company headquartered United States.

Job Position : Technical Support Engineer (Voice)

Experience : 0 - 2 yrs

Responsibilities:

  • Serve as the first point of contact for customers seeking technical assistance over chat, phone and email in professional manner.
  • Walk the customer through problem-solving process
  • Understanding, diagnosing and documenting the customer's requirements, managing expectations, and providing excellent customer service.
  • Direct unresolved issues to the next level of support personnel
  • Follow-up and update customer about status and progress of the issue resolution.
  • Requirements:
  • Knowledge of common Internet protocols, network analysis, and network/security applications
  • Understanding of DNS and how the Internet works
  • Knowledge of how apache, .htaccess, dns, nginx, cpanel, iptables, (s)FTP, SSH work.
  • Knowledge in MAC and Linux Operating System
  • Good interpersonal and customer care skills
  • Flexible with working in 24/7 rotational shifts
  • Should have an excellent Verbal and Written Com skills
  • Good analytical and problem solving skills
  • Ability to type 35 WPM while talking to customers.

Note: Excellent communication is a must

Salary: Not Disclosed by Recruiter

Industry:IT-Software / Software Services

Functional Area:IT Software - Network Administration, Security

Role Category:Admin/Maintenance/Security/Datawarehousing

Role:Technical Support Engineer

Employment Type:Permanent Job, Full Time

Keyskills

Desired Candidate Profile

Please refer to the Job description above

Company Profile

Cynosure Corporate Solutions

Cynosure Corporate Solutions is a human capital services company.
Executive Search | Recruitment | Staffing services | Training | HR aligned services.
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Contact Company:Cynosure Corporate Solutions