A pivotal role within the organisation responsible for performing key fraud prevention and detection, revenue assurance and payments operations activities. The role will cover multiple products (including Mobile, VoIP, Media and Remittance) and geographies each having distinct customers, propositions and challenges.
- Perform the RA controls using the revenue assurance tool and identify leakages.
- Analyse relevant data and produce meaningful reports capturing root cause analysis of the issues identified,
- magnitude of the issue and the recommended solution for the same.
- Regularly monitor the fraud alarms, identify frauds and execute appropriate action to arrest the fraud.
- Create rules in the fraud management system to generate alarms for potential frauds.
- Identify the potential fraud risks and suggest appropriate controls for the same.
- This role will require interactions with most teams internal to Company at management and operational level. This
- includes but is not limited to teams within Switch, IN, Online Charging System Operations, Carrier, Quality, Network
- Operations Center, IT Operations, IT Development, Marketing, Pricing and Propositions and Customer Service.
- Role holder will also need to coordinate technical support from the external suppliers of Fraud and RA tools.
- The role holder will analyse and propose process improvements wherever necessary to the line manager for
- management buy in.
- Validate new product implementations as part of the UAT.
- Validate the invoices received from MNOs.
- Perform dispute reconciliation arising from carrier billing settlement and provide appropriate recommendations.
- Perform proactive payment analysis to identify payment frauds and avoid charge-back losses.
- Work in shifts to provide 24X7 Fraud coverage.
- Work in both RA and FM activities.
Extremely strong professional background in Telecoms.
Salary: Not Disclosed by Recruiter
Desired Candidate Profile
Cynosure Corporate Solutions
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Contact Company:Cynosure Corporate Solutions