International Voice Process

1 - 6 Years
Chennai

Job Description

We are hiring international sales support person for Voice process with below Mentioned skill set for a Leading US based Cyber Security Solutions Company.
  • Any graduate with minimum 0-6 years of experience.
  • Evaluating the calls of executives to ensure proper procedures are followed.
  • Identifying and correcting process and product-related discrepancies.
  • Provide constructive feedback.
  • Randomly auditing of calls, call monitoring, call barging and call evaluation.
  • Candidate should have decision-making skills and analytical skills and good communication (verbal and written)

SKILLS & RESPONSIBILITIES:

1. Voice process (Inbound & Outbound Process)

2. Receive calls from customers to resolve their issues

3. Reply to customers and address their concerns

4. Communicate with the client via phone to discuss ongoing issues

5. Handling customer queries and solving them effectively.

6. Willing to work in rotational shifts

Shift Timings: 6 PM to 3 AM

Salary: Not Disclosed by Recruiter

Industry:IT-Software / Software Services

Functional Area:IT Software - Other

Role:Fresher

Employment Type:Permanent Job, Full Time

Keyskills

Desired Candidate Profile

Please refer to the Job description above

Company Profile

Cynosure Corporate Solutions

Cynosure Corporate Solutions is a human capital services company.
Executive Search | Recruitment | Staffing services | Training | HR aligned services.
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Contact Company:Cynosure Corporate Solutions