International Voice Process

0 - 5 Years
Chennai

Job Description

We are hiring Associates and Senior Associates for International Voice Process for a US Based Cyber Security Solutions company in Chennai with below mentioned skill set.

Job Location : Chennai

Experience ; Freshers to 6 Years

JOB DESCRIPTION:

- Any graduate with minimum 0 to 6 yearsof experience.
- Evaluating the calls of executives to ensure proper procedures are followed.
- Identifying and correcting process and product-related discrepancies.
- Provide constructive feedback.
- Randomly auditing of calls, call monitoring, call barging and call evaluation.
- Candidate should have decision-making skills and analytical skills and good communication (verbal and written)

SKILLS & RESPONSIBILITIES:

1. Voice process (Inbound & Outbound Process)

2. Receive calls from customers to resolve their issues

3. Reply to customers and address their concerns

4. Communicate with the client via phone to discuss ongoing issues

5. Handling customer queries and solving them effectively.

6. Willing to work in rotational shifts

Shift Timings: Night Shift(6 PM to 3 AM) Cab Provided +Night allowance .

Salary: Not Disclosed by Recruiter

Industry:BPO / Call Centre / ITES

Functional Area:ITES, BPO, KPO, LPO, Customer Service, Operations

Role Category:Voice

Role:Associate/Senior Associate -(NonTechnical)

Employment Type:Permanent Job, Full Time

Keyskills

Desired Candidate Profile

Please refer to the Job description above

Company Profile

Cynosure Corporate Solutions

Cynosure Corporate Solutions is a human capital services company.
Executive Search | Recruitment | Staffing services | Training | HR aligned services.
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Contact Company:Cynosure Corporate Solutions