Customer Support Executive

1 - 3 Years
Navi Mumbai

Job Description

  • We are looking for a Call Centre Executive who will represent our product and our company to its current and potential customers.
  • The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries thus keeping customer satisfaction at the core of every decision and behavior.

Key Responsibilities:

  • Managing inbound and outbound calls and email inquiries in a timely manner
  • Following call Centre “scripts” when handling different topics and using "templates" when responding using email system
  • Identifying customers’ needs, clarify information, research every issue and providing solutions and reporting to team leaders about the issues faces, features requested etc.
  • Seize opportunities to upsell products when the case arises
  • Build sustainable relationships and engage customers by taking the extra mile
  • Keep records of all conversations in our call Centre database in a comprehensible way for analysis and drawing next actions plans
  • Frequently attend educational seminars to improve knowledge and performance level
  • Meet personal/team qualitative and quantitative targets
Qualification Criteria:

  • Previous experience in a customer support role (at least 1 year) is recommended
  • Track record of achieving targets for SLA
  • Strong phone and verbal communication skills along with active listening
  • Strong email based inquiry handling skills
  • Familiarity with CRM systems and practices
  • Customer focus and adaptability to different personality types
  • Ability to multitask, set priorities and manage time effectively
  • Graduate or above.

Salary: Not Disclosed by Recruiter

Industry:BPO / Call Centre / ITES

Functional Area:ITES, BPO, KPO, LPO, Customer Service, Operations

Role Category:Voice

Role:Telecalling/Telemarketing Executive


Desired Candidate Profile

Please refer to the Job description above

Company Profile

Cynosure Corporate Solutions

Cynosure Corporate Solutions is a human capital services company.
Executive Search | Recruitment | Staffing services | Training | HR aligned services.
View Contact Details+

Recruiter Name:Revanth

Contact Company:Cynosure Corporate Solutions




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