Customer Relationship Manager

2 - 6 Years
Bengaluru

Job Description

Job brief


We are looking for a Customer Relationship Manager to acquire, build and maintain long-term relationships with customers, to ensure their continued allegiance to the company and its products or services. Deal with people of diverse backgrounds and temperaments, think on their feet, and maintain full knowledge of the products or services the company offers. Should be face of the company to clients and customers.


Responsibilities


  • Send emails, letters, and other correspondence regarding problem resolutions, product and service features and upgrades, company changes, and other materials for new and existing customers.
  • Address all the enquiries on admin dashboard and take necessary action on the same
  • Manage inbound and outbound calls in a timely manner
  • Follow communication “scripts” when handling different topics
  • Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
  • Prompt and successful responses to customer and client issues
  • Share input on product development, sale and based on conversations with existing customers
  • Seize opportunities to upsell products when they arise
  • Build sustainable relationships and engage customers by taking the extra mile
  • Keep records of all conversations in our call centre database in a comprehensible way
  • Meet personal/team qualitative and quantitative targets
  • Follow the given KRA and ensure to achieve the same

Requirements


  • Previous experience in a sales/customer relationship role
  • Excellent communication skills along with active listening
  • Graduate (BBA,B.Com,BA )
  • Customer focus and adaptability to different personality types
  • Ability to multi-task, set priorities and manage time effectively
  • 2-5 years of experience

Salary: Not Disclosed by Recruiter

Industry:Telecom/ISP

Functional Area:Sales, Retail, Business Development

Role Category:Corporate Sales

Role:Sales/Business Development Manager

Keyskills

Desired Candidate Profile

Please refer to the Job description above

Company Profile

Cynosure Corporate Solutions

Cynosure Corporate Solutions is a human capital services company.
Executive Search | Recruitment | Staffing services | Training | HR aligned services.
View Contact Details+

Recruiter Name:Vinodhinee

Contact Company:Cynosure Corporate Solutions

Telephone:9080467247

Email :corp@cynosurejobs.com,corp1@cynosurejobs.com

Website:http://jobs.cynosurejobs.net